Frequently Asked Questions

RealMall.Pk is an online e-commerce platform where you can shop for a wide range of products, including electronics, fashion, home decor, beauty products, and more.

To create an account on RealMall.Pk, click on the “Sign Up” button located on the top right corner of the website. Fill in the required information, including your name, email address, and password. Once done, click on “Create Account” to complete the registration process.

To place an order, browse through the categories or use the search bar to find the product you wish to purchase. Once you’ve found the desired item, select the quantity and click on the “Add to Cart” button. Review your cart items and click on “Proceed to Checkout” to enter your shipping and payment details.

RealMall.Pk accepts various payment methods, including credit/debit cards, online bank transfers, and cash on delivery (COD). You can choose the preferred payment option during the checkout process.

If you select cash on delivery as your payment method, you can pay for your order in cash when it is delivered to your doorstep. Please ensure you have the exact amount ready for the delivery person.

Yes, RealMall.Pk prioritizes the security of its customers’ information. The website uses industry-standard encryption protocols to protect your personal and financial data. Additionally, we partner with trusted payment gateways to ensure secure transactions.

Once your order is confirmed and shipped, you will receive a tracking number via email or SMS. You can use this tracking number to track your order on the RealMall.Pk website or through the designated courier company’s website.

RealMall.Pk has a hassle-free return policy. If you receive a defective or damaged product, or if the item does not match the description on the website, you can initiate a return within a specified period. Please refer to our Returns and Refunds page for detailed information on the process.

If you have any queries or need assistance, you can reach out to RealMall.Pk’s customer support team through the “Contact Us” page on the website. You can fill out the contact form or find the provided phone number and email address to get in touch with us.

Currently, RealMall.Pk caters to customers within the country. International shipping services are not available at the moment. However, we are continuously working to expand our services in the future.

Yes, you can cancel your order if it has not been shipped yet. Visit the “Order History” section in your account, find the respective order, and click on the cancel option. If the order has already been shipped, please contact customer support for further assistance.

If you forget your password, click on the “Forgot Password” link on the login page. Enter the email address associated with your RealMall.Pk account, and you will receive instructions to reset your password.

Yes, RealMall.Pk offers gift wrapping services for an additional fee. During the checkout process, you will have the option to select gift wrapping and provide any special instructions.

RealMall.Pk frequently offers discounts and promotions on various products. Keep an eye on the website’s homepage, newsletters, and social media channels to stay updated on the latest deals and offers.

If a product is out of stock, you can subscribe to the “Notify Me” feature on the product page. By doing so, you will receive an email notification when the item is back in stock.

Once an order is placed, the shipping address cannot be changed through the website. However, you can contact customer support as soon as possible to request a change. Please note that any changes are subject to feasibility and may incur additional charges.

The delivery time depends on various factors, including your location and the availability of the product. Typically, orders are delivered within 3 to 7 business days. You can track your order using the provided tracking number.

If you receive the wrong product or a different variant than what you ordered, please contact customer support immediately. We will arrange for the correct product to be delivered to you or assist you with the necessary steps for a return or exchange.

RealMall.Pk offers free shipping on orders above a certain minimum value. The minimum order value for free shipping may vary and will be mentioned on the website or during the checkout process.

Yes, you can leave reviews for products you have purchased on RealMall.Pk. Simply navigate to the product page and click on the “Write a Review” button. Your feedback will be helpful for other customers and our team.

If you have any further questions or concerns, feel free to contact our customer support team. Happy shopping at RealMall.Pk!

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